By Emily Kopp
Starbucks calls its employees “partners.” Disney has “cast members,” not staff. The Ritz-Carlton’s motto is, “We are Ladies and Gentlemen serving Ladies and Gentlemen.”
Maybe the Veterans Affairs Department should re-brand its workers too. Following a year of scandals and congressional scrutiny, the department is trying to get veterans, lawmakers and the American public to trust it again. As part of its strategy, it has hired its first chief veterans experience officer, Tom Allin. He said the VA is studying retailers’ secrets to improve its own customer service.
The first secret: If you want satisfied customers, focus on your employees.
“Read the Full Article at federalnewsradio.com >>>>”
ATTENTION READERS
We See The World From All Sides and Want YOU To Be Fully InformedIn fact, intentional disinformation is a disgraceful scourge in media today. So to assuage any possible errant incorrect information posted herein, we strongly encourage you to seek corroboration from other non-VT sources before forming an educated opinion.
About VT - Policies & Disclosures - Comment Policy
Due to the nature of uncensored content posted by VT's fully independent international writers, VT cannot guarantee absolute validity. All content is owned by the author exclusively. Expressed opinions are NOT necessarily the views of VT, other authors, affiliates, advertisers, sponsors, partners, or technicians. Some content may be satirical in nature. All images are the full responsibility of the article author and NOT VT.
